FAQ
COMMON
QUESTIONS.
Straight answers about NRVE, our products and how we work. Can’t find what you’re looking for? Our team is happy to help.
PRODUCTS & RESEARCH USE
What are NRVE products supplied for?
All NRVE products are supplied strictly for research and laboratory purposes only. They are not intended for human or veterinary use, or for any form of human or animal consumption.
Can NRVE products be used on humans or animals?
No. NRVE products are supplied solely for legitimate in-vitro research and laboratory applications. They must not be used for human or veterinary consumption under any circumstances.
Who can order from NRVE?
NRVE serves researchers, laboratories, institutions and other professional customers purchasing for legitimate research purposes. By placing an order you confirm you are a suitably qualified researcher or purchasing on behalf of a research organisation.
Where can I find product documentation?
Where documentation is available — such as a Certificate of Analysis — it is presented on the relevant product page or can be requested from our team using the product or batch reference.
ORDERS & DELIVERY
How long does delivery take?
Orders are dispatched from the UK. Typical dispatch and delivery timeframes are confirmed at checkout or in your order confirmation. Tracking details are provided once your order has shipped where available.
Do you ship internationally?
Shipping availability depends on destination and applicable regulations. Available shipping options and destinations are presented at checkout. Customers are responsible for ensuring compliance with their local import regulations.
How are products packaged?
Products are packaged securely and discreetly to protect the contents during transit and to support research-handling requirements.
What is your returns policy?
Due to the nature of research materials, returns are handled on a case-by-case basis. If there is an issue with your order, please contact us promptly with your order reference and we will assist.
STILL HAVE QUESTIONS?
Get in touch
with NRVE.
Our team is here to help with product, documentation or order enquiries.
Contact NRVE